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» Job Vacancy

Spa Host


Hours: Full Time
Contract: Permanent
Pay Maximum: £0.0000
Pay Minimum: £0.0000
Pay Period: A Year
Category: Hospitality & Tourism, Other
Location: Nottingham, Nottinghamshire, United Kingdom

Jan 07th
days old


views


applied




Description
Spa Host

Crowne Plaza Nottingham, Wollaton Road, Nottingham, NG1 5RH

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Spa Host role involves a range of duties, including: the responsibility for the smooth operation of the Spa whilst on duty, ensuring that all leisure club users are trained in the use of equipment, guiding, supervising and updating members programmes as required, carrying out regular tests on the swimming pool and Jacuzzi, checking all areas of the leisure club on an ongoing basis ensuring the highest standards of safety cleanliness are maintained at all times. You will also take bookings for treatments, carry out show rounds, sell spa club memberships to potential members and support in ensuring smooth running of the day for the Spa Therapists. Throughout your shift you will ensure the brand values and standards are delivered to our Spa club users.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Spa Host role include:

- Identifying customer service problems or issues before they arise.
- Displaying a positive, friendly and informal manner with customers.
- Showing a sense of urgency on behalf of customers and actions requests quickly.
- Undertaking work in a well-organised and systematic way.
- Working effectively with colleagues and other departments.
- Striving for excellence by paying attention to important detail.
- Ensuring promises are kept by following through on customer requests.
- Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant should have previous experience in a Spa and hold a fitness/beauty related qualification, including first aid at work, pool responder and pool plant qualification, and be able to work flexible hours on any day of the week.

Benefits Package:

- Award winning employer
- Competitive Salary
- Worldwide team member benefit programme
- 50% F&B Discount at any UK Valor hotel
- Team member of the month incentive
- Free meals on duty and uniforms provided
- Many Team member celebration events throughout the year
- Incremental holiday allowance based on service
- Apprenticeships available
- Healthcare options
- Pension options
- Complimentary car parking
- Complimentary Leisure club membership
- Discounts off Spa treatments
- Local bar discounts

Hotel Description:

With 210 rooms, our stylish hotel is conveniently situated in the heart of Nottingham,the perfect location for those who enjoy working in the vibrant City of Nottingham.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 400 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the onsite Wellness Centre with indoor pool, jacuzzi and steam room or enjoy a delicious bite to eat at 'Swatch Bar & Lounge'. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit
Company
Company: Valor Hospitality Europe Ltd
Contact: Julie Oliver

Further Information
Reference: 1092SPA/22131943
Posted: 07 Jan 2019, 14:15








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