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» Job Vacancy

Reception Shift Leader


Hours: Full Time
Contract: Permanent
Pay Maximum: £0.0000
Pay Minimum: £0.0000
Pay Period: A Year
Category: Hospitality & Tourism, Front Office
Location: CV37 6YR, Warwickshire, United Kingdom

Dec 06th
days old


views


applied




Description
Reception Shift Leader



Salary £Competitive

Crowne Plaza Stratford-Upon-Avon,Bridgefoot, Stratford-upon-Avon, Warwickshire , CV37 6YR

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 17 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Reception Shift Leader role involves a range of duties including: supervising the reception team members to ensure all company procedures, standards & brand values are being adhered to & delivered, assisting with the day to day operation of the reception desk as required & ensuring the highest levels of customer service are consistently being delivered to our guests.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Reception Shift Leader role include:

- Identifying customer service problems or issues before they arise.
- Displaying a positive, friendly and informal manner with customers.
- Showing a sense of urgency on behalf of customers and actions requests quickly.
- Undertaking work in a well-organised and systematic way.
- Working effectively with colleagues and other departments.
- Striving for excellence by paying attention to important detail.
- Ensuring promises are kept by following through on customer requests.
- Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience as a Receptionist within a hospitality environment, be able to work flexible hours on a shift basis on any day of the week. Customer service & cash handling experience is essential.

Benefits Package:

- Award winning employer
- Competitive Salary
- Worldwide team member benefit programme
- 50% F&B Discount at any UK Valor hotel
- Team member of the month incentive
- Free meals on duty and uniforms provided
- Many Team member celebration events throughout the year
- Incremental holiday allowance based on service
- Apprenticeships available
- Healthcare options
- Pension options
- Complimentary car parking
- Complimentary Leisure club membership
- Stratford upon Avon B.I.D card giving local discounts
- Discounted rates at hotel hairdressers
- Annual complimentary boat trip

Hotel Description:

With 259 rooms, set in stunning landscaped gardens beside the River Avon our stylish hotel is perfectly located for those who enjoy working in historic Stratford.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 550 people, which our team organise with clockwork precision.
Our guests can stay energised with a visit to our Fitness Centre, wind down in the heated swimming pool or enjoy a delicious meal with a view at our 'Riverside Restaurant'. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Reception Shift Leader position and receive a free Customer Service development profile worth £25.



Company
Company: Valor Hospitality Europe Ltd
Contact: Recruitment Team

Further Information
Reference: Reception Shift Leader/22074008
Posted: 06 Dec 2018, 13:53








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