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» Job Vacancy

Meetings and Events Agent / Invoice Administrator


Hours: Full Time
Contract: Permanent
Pay Maximum: £0.0000
Pay Minimum: £0.0000
Pay Period: A Year
Category: Administration, Administration
Location: M1, Manchester, United Kingdom

Jan 08th
days old


views


applied




Description
Meetings and Events Agent /Invoice Administrator- 20 Hours Per Week

DoubleTree by Hilton Manchester, One Piccadilly Place, 1 Auburn Street, Manchester, M1 3DG

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Meetings & Events Agent / Invoice Administrator role involves a range of duties, including: taking enquiries and bookings by telephone and online, processing, amending and updating so that upon arrival the conference and event function requirements are accurate and all arrangements are made to the maximum satisfaction of our guests. You will take advance deposits, process payments and deal with final invoice requirements for our customers. You will deal with our varied and exciting events which may include conferences, meetings, exhibitions, weddings, private dining and party night bookings. Attention to detail is paramount so that we gain a thorough knowledge of our bookers needs. Following up enquiries, you will convert into sales ensuring maximum occupancy and budgeted targets are achieved on every occasion. Proactively selling you will identify opportunities for upselling on every booking.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Meetings & Events Agent / Invoice Administrator include:

- Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
- Analysing why customers behave as they do and adapts accordingly.
- Promoting effective relationships with customers and internal departments.
- Acquiring skills and knowledge relating to the job role.
- Looking for sales opportunities within the thinking and planning process
- Demonstrating a systematic approach to organisation and administration.
- Providing clear and timely information to customers and the sales department.
- Ensuring promises are kept by following through on requests

Previous experience

The successful applicant must have previous experience in hospitality working in a similar role in hotel or conference related environment with proven record of displaying attention to detail and demonstrating a high level of customer service. Working in an administration/reception background you will be computer literate and able to work flexible hours on any day of the week.

Benefits Package:

- Award winning employer
- Competitive Salary
- Worldwide team member benefit programme
- 50% F&B Discount at any UK Valor hotel
- Team member of the month incentive
- Free meals on duty and uniforms provided
- Many Team member celebration events throughout the year
- Incremental holiday allowance based on service
- Apprenticeships available
- Healthcare options
- Pension options

Hotel Description:

With 285 rooms, our stylish hotel is conveniently situated just 3 minutes' walk from Piccadilly train station, the perfect location for those who enjoy working in the vibrant City of Manchester.
The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration, which our team organise with clockwork precision.
Our guests can enjoy stunning views of Manchester from the SkyLounge, located on the 11th floor as well as a visit to our foodie theatre, 'Store Street Exchange and Craft Bar' which offers rotisserie chicken and tender steaks as well as a unique collection of local craft beer and cocktails. A great place to work!

Store Street Exchange -
Company
Company: Valor Hospitality Europe Ltd
Contact: Recruitment Team

Further Information
Reference: 08/22134978
Posted: 08 Jan 2019, 11:37








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